A customer who called a bank to apply for a loan was told "all vegans should be punched in the face".
The Bristol woman, who did not want to be named, went to NatWest for a loan to pay for a £400 nutrition diploma.
The application was rejected but after listening to a recording of the call, NatWest offered to pay for the course.
The bank said the outburst – which came after the woman told the bank worker she was a vegan – was "wholly inappropriate".
NatWest also offered the woman compensation of just under £200.
For details: https://bbc.in/2BDim3y